Returns & Exchanges
At HexClad, we stand by the quality of our hybrid cookware and offer a 30-day return policy to ensure you are completely satisfied with your culinary experience. If your purchase doesn't meet your expectations, we make the return or exchange process simple and hassle-free.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Print Your Label
Select the items you wish to return or exchange and download your prepaid shipping label provided by our system.
Package Your Cookware
Securely pack the items in their original packaging or a sturdy box and attach the prepaid label to the outside.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect the items, your refund will be processed within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing